Shaun Smith

Shaun began his career in the airline industry, where he became Head of Customer Service, Sales and Marketing Training worldwide for British Airways' highly acclaimed 'Putting People First' service and culture change programme. During this time he launched a British Airways subsidiary company offering training services to the travel trade. Shaun has appeared on the Ask the Expert programme on CNBC and was also recently voted one of the top business speakers in the UK.

What he offers you

He has developed some of the latest thinking and practice around customer experience, helping organisations world-wide to achieve brand differentiation and long-term customer loyalty.

How he presents

Shaun is an inspirational speaker, he doesn't talk paradigms, complex methodologies or seven magic bullets; instead his approach is refreshingly straightforward, always pragmatic and at times, controversial.

Languages

Shaun presents in English.

Want to know more?

Give us a call or send us an e-mail to find out exactly what he could bring to your event.

How to book Shaun Smith?

Simply phone, fax or e-mail us.

• BOLD - How to be Brave in Business and Win
• Managing Your Customer Experience - Turning Your Customers into Advocates
• Uncommon Practice - Differentiating Your Brand
• See, Feel, Think, Do - The Power of Instinct in Business
• Living the Brand - The Move Towards Holistic Marketing
• Aligning your Organisation - Harnessing the Power of your People

• We are still talking about Shaun's session. He was excellent with exceptionally relevant examples. He constantly maintained interest - International Manufacturers

• 2015
  On Purpose: Delivering a Branded Customer Experience
• 2011
  Bold: How to Be Brave in Business and Win (with Andy Milligan)
• 2008
  See, Feel, Think, Do
• 2006
  See Feel Think Do - The Power of Instinct in Business'
• 2002
  Uncommon Practice
• 2002
  Managing the Customer Experience