Page 15 - CSA Celebrity Speakers | CSA Speaker Bulletin October 2015

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GLOBAL INSIGHTS

Employee Engagement as
Business Intelligence

Professor Vlatka Hlupic, Author of “The Management Shift” and CEO of Drucker Society, London and one of the Most
Influential International HR Thinkers 2015

Professor Vlatka Hlupic is an award counter-productive? Does it take up a lot of isn’t some esoteric academic exercise. On
winning international thought your department’s time only to raise hopes the contrary, it makes the whole thing more
leader, with an interdisciplinary among staff for improvements in working practical and business-like: we’re looking at
educational background and conditions that never arrive? the actual links between how people behave
several strands to her career. She internally, and how the business performs,
is a Professor of Business and The annual opinion survey could be regarded in terms of delighting the customer and
Management at the University as ‘Employee Engagement 1.0’. It gives you innovating new ways to keep on doing so.
of Westminster, a former Adjunct a snapshot on how staff are feeling about
Faculty at London Business School their work, but little else. It’s not directly Ultimately, a business is about making a
and Founder and Chief Executive linked to wider performance. product or a service. It’s done by people,
Officer of the Drucker Society in and the customers are people. So if we
London. Some of us have dedicated ourselves to have a much deeper understanding about
developing Employee Engagement 2.0 and teamwork, skills, relationships and morale,
If you work in HR, the annual employee successors, and the results are exciting: we’re better equipped to understand
survey is probably your responsibility. potentially transformational for business what’s working, and what’s not. In addition,
Scores may be high, low or middling. management as well as the HR function. we have developed practical ways to
They may vary from unit to unit. But improve organisational culture, and
what are they actually telling you? Is the We have drawn upon a much wider range of to demonstrate the links with better
act of gathering the stats helping the disciplines than standard texts on motivation performance. Read more. n
business, or the employees or both? Or even such as Herzberg and Maslow. We also
– heretical thought – is the whole exercise draw on the latest findings from social Courtesy of HR Review
neuroscience and complexity theory. This

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