Page 15 - CSA Speaker Bulletin May 2017 | CSA Celebrity Speakers
P. 15

EXCLUSIVE INTERVIEW

But this is also about having the         year olds. Businesses have paid a lot of    It wants to co-create and imprint its
right corporate culture. This is partly   attention to millennials, today’s 23 to 35  own stamp.
a culture that welcomes divergent         year olds yet know very little about the
points of view - at the Federal Reserve   characteristics of the generation that      Really understanding Generation K
employees are rewarded for airing         follows them. I have been researching       and how to attract, retain, engage and
different points of view – but also one   Generation K for the past three years       deploy them is critical if you are
that knows how to manage dissent. Jeff    and what is clear is that they're           to successfully future-proof your
Bezos the CEO of Amazon has talked        profoundly different to 'millennials'.      business. n
about the importance of a strategy        This first smartphone generation has
of ‘disagree and commit” i.e. one of      not only been forged by technology
seeking out different views, considering  but also by the global financial crisis
them, but then forging a strategy fast.   and a world of growing existential
In a world as fast moving as ours speed   threat. They are extremely distrustful of
is of the essence.                        big corporations, surprisingly privacy
                                          conscious, massively concerned about
Finally this is about preparing           inequality and don’t want to passively
effectively for your next generation of   consume or work. Generation K
customers and employees, a generation     demands speed and autonomy but also
I call “Generation K” - today’s 15 to 22  craves security and human interaction.

                                                                 “                    With regards
                                                                                       technology
                                                                                            – this is

                                                                                      guaranteed to

                                                                                      continue its

                                                                 disruptive course.

                                                                 If you thought the

                                                                                      past decade was

                                                                 disruptive, you ain’t

                                                                 seen nothing yet.

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